How much time do I have to make a return?
We understand that sometimes you may need to return a product. That's why we provide a hassle-free return process. If you're not completely satisfied with your purchase, you have up to 30 days from the date of receipt to initiate a return.
Customers returning items within the specified return
duration are entitled to a full refund.The refund will be processed through direct debit, and the estimated
processing time is 3-6 working days from the date returned item(s) are received
Please note that we are unable to accept returns on Earrings due to hygiene reasons.
How To Return My Items?
To facilitate returns, customers have the option to return their items to the respective brand stores in Malta. Here are the available locations for returning items from specific brands:
- Mercury Towers
Stivalletti & US Polo:
- San Gwann
When returning an item, please ensure it is in its original condition and packaging. Once we receive and inspect the returned item, a direct debit refund will be processed. Please note that refunds may take up to 3-6 working days to be received.
If you encounter any issues or have further inquiries regarding the return process, we encourage you to contact our customer care team at email@example.com. They will be happy to assist you and provide any necessary guidance.
For damaged items, please follow the steps below to ensure a smooth resolution:
Contact our customer care team at firstname.lastname@example.org as soon as possible, preferably within 48 hours of receiving the damaged item. Provide them with details of the damage, including any supporting documentation such as photographs or videos.
Our customer care team will guide you through the next steps, which may include returning the damaged item to one of our designated brand stores in Malta or arranging for a pickup from your location. They will provide you with specific instructions based on the nature of the damage and the item in question.
Once we receive the damaged item, our team will inspect it to verify the reported damage. This process may take a few days.
If the damage is confirmed to be a manufacturing defect or a result of mishandling during shipping, we will proceed with the appropriate resolution. This may include offering a replacement, a repair, or a refund, depending on the circumstances and product availability.
If the damage is due to improper use, negligence, or any other reasons not covered under our warranty or return policy, we will inform you accordingly and discuss possible options.
We strive to resolve any damages or issues promptly and to your satisfaction. Our customer care team is available to address any concerns or questions you may have throughout the process. Please don't hesitate to reach out to them at email@example.com.