We understand that sometimes you may need to return a product. That's why we provide a hassle-free return process. If you're not completely satisfied with your purchase, you have up to 14 days from the date of delivery to initiate a return.

Customers returning items within the specified return duration are entitled to a full refund. The refund will be processed through direct debit, and the estimated processing time is 5 - 10 working days from the date returned item(s) are received and inspected.

Please note that earrings, panties, shapewear, swimwear bottoms, bodysuits, body tape, nipple stickers, and self-adhesive cups are not returnable due to hygiene reasons. Please also note that earrings are non-exchangeable.

To facilitate returns, customers have the option to return their items to the respective brand stores in Malta. Here are the available locations for returning items from specific brands:

Swarovski:

Pama, Plaza, Valletta, Mercury Towers & The Point

Stivaletti & US Polo:

Pama, Plaza, Gozo, Valletta

Birkenstock:

Mercury Towers

You are responsible for the cost of returning the goods to us at the addresses given above.

All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed, and the original price tags must still be attached. If applicable, the hygienic protection sticker must not have been removed. OK Fashion reserves the right to refuse any return of goods if the conditions are not respected.

Once we receive and inspect the returned item, a direct debit refund will be processed. Please note that refunds may take up to 5- 10 working days to be received.

If you encounter any issues or have further inquiries regarding the return process, we encourage you to contact our customer care team at info@okfashion.com.mt. They will be happy to assist you and provide any necessary guidance.

For damaged items, please follow the steps below to ensure a smooth resolution:

Contact our customer care team at info@okfashion.com.mt within 48 hours of receiving the damaged item. Provide them with details of the damage, including any supporting documentation such as photographs or videos.

Our customer care team will guide you through the next steps, which may include returning the damaged item to one of our designated brand stores in Malta or arranging for a pickup from your location. They will provide you with specific instructions based on the nature of the damage and the item in question.

Once we receive the damaged item, our team will inspect it to verify the reported damage. This process may take a few days.

If the damage is confirmed to be a manufacturing defect or a result of mishandling during shipping, we will proceed with the appropriate resolution. This may include offering a replacement, a repair, or a refund, depending on the circumstances and product availability.

If the damage is due to improper use, negligence, or any other reasons not covered under our warranty or return policy, we will inform you accordingly and discuss possible options.

We strive to resolve any damages or issues promptly and to your satisfaction. Our customer care team is available to address any concerns or questions you may have throughout the process. Please don't hesitate to reach out to them at info@okfashion.com.mt.