SWAROVSKI CRYSTALLINE LUSTRE BALLPOINT PEN

We are pleased to inform you that all orders placed with us are offered free of charge. Once your order has been processed, you can expect it to be delivered within approximately 5 working days.

Please note that the delivery time may vary slightly depending on factors such as the shipping address and the volume of orders we receive. However, we strive to process and dispatch your order as quickly as possible.

We understand that sometimes you may need to return a product. That's why we provide a hassle-free return process. If you're not completely satisfied with your purchase, you have up to 30 days from the date of receipt to initiate a return.

We offer two options for returns. First, you can choose to receive a cash refund, which will be processed once we have received and inspected the returned item.

*We are unable to accept returns on Earrings due to hygiene reasons.

To facilitate returns, customers have the option to return their items to the respective brand stores in Malta. Here are the available locations for returning items from specific brands:

Swarovski:

• Pama
• Plaza
• Valletta
• Baystreet
• Mercury Towers

Stivalletti & US Polo:

• Pama
• Plaza

Mimi:

• Plaza
• San Gwann

When returning an item, please ensure it is in its original condition and packaging. Once we receive and inspect the returned item, a direct debit refund will be processed. Please note that refunds may take up to 3-6 working days to be received.

If you encounter any issues or have further inquiries regarding the return process, we encourage you to contact our customer care team at info@okfashion.com.mt. They will be happy to assist you and provide any necessary guidance.

For damaged items, please follow the steps below to ensure a smooth resolution:

Contact our customer care team at info@okfashion.com.mt as soon as possible, preferably within 48 hours of receiving the damaged item. Provide them with details of the damage, including any supporting documentation such as photographs or videos.

Our customer care team will guide you through the next steps, which may include returning the damaged item to one of our designated brand stores in Malta or arranging for a pickup from your location. They will provide you with specific instructions based on the nature of the damage and the item in question.

Once we receive the damaged item, our team will inspect it to verify the reported damage. This process may take a few days.

If the damage is confirmed to be a manufacturing defect or a result of mishandling during shipping, we will proceed with the appropriate resolution. This may include offering a replacement, a repair, or a refund, depending on the circumstances and product availability.

If the damage is due to improper use, negligence, or any other reasons not covered under our warranty or return policy, we will inform you accordingly and discuss possible options.

We strive to resolve any damages or issues promptly and to your satisfaction. Our customer care team is available to address any concerns or questions you may have throughout the process. Please don't hesitate to reach out to them at info@okfashion.com.mt.

To add

Summary:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and receive updates via email.

To cancel your order, please follow these steps:

Send an email to info@okfashion.com.mt, stating your intention to cancel the order. Include the order details such as the order number, your name, and contact information. Providing these details will help us locate your order quickly.

Await a response from our customer service team. They will review your request and confirm the cancellation of your order.

If your order has not been dispatched or processed, our customer service team will cancel it and provide you with a cancellation confirmation.

If your order has already been dispatched or processed, our customer service team will guide you through the return process. They will provide you with instructions on how to return the items once you receive them.

If you have received the wrong item, we apologize for the error and any inconvenience it may have caused. To resolve this issue, please follow these steps:

1. Contact our customer service team immediately by sending an email to info@okfashion.com.mt. Explain the situation and provide the necessary details, including your order number, the item you received, and the item you actually ordered.

2. Our customer service team will review your case and respond to your email as soon as possible. They will provide you with instructions on how to proceed with the return or exchange of the incorrect item.

3. If the mistake was due to our error, we will arrange for the correct item to be shipped to you as quickly as possible, free of charge. We may also provide you with a prepaid return label for the incorrect item.

4. If the incorrect item needs to be returned, we will provide you with the necessary return instructions. Please ensure that the item is in its original condition and packaging when returning it.

5. Once we receive the incorrect item, we will inspect it and process the correct item for delivery. You will be notified of the progress along the way.